Delivery Payment Returns Complaints

1. Shipping your parcel
Shipping costs:


Dotpay : 15zł
Prepayment to the company account: 15zł
Payment on delivery: 25 PLN

Settlement of transactions made by credit card and e-transfer is carried out through

Bank transfer details:
PL 79 1140 2017 0000 4102 1295 4015



ul.wrocławska 16

58-309 Wałbrzych

phone 0048 514 675 115 ( from 9 a.m. to 3 p.m. )


Goods are shipped from 1 to 5 days, in case of ordering goods in the season {October / November / March / April} shipping time may be extended to 10 working days due to the fact that the products are sewn on an ongoing basis. Packaging is of the appropriate size and your products are well protected.

2. Replacement of the product / Total return

You may return the product within 14 days of receipt, only if it is sent to us in perfect condition (label, bag, hanger). Please do not report it this fact to us via e-mail. Along with the ordered product you will receive a form that must be completed and returned with the product and receipt, please remember about entering the order number. In case of return arising from mistake of the store, please follow the complaint procedures.

In the case of re-order another product (model size colour) please place another order (a form of transfer payments) payment will be transferred from the previous order for new one.


3. Payment by credit card and e-transfer.
Settlement of transactions by credit card and e-transfer is carried out through


4. Complaints
The Customer has the right to lodge a complaint within 10 working days of receipt. Complaints should include your name, surname and mailing address. The complaint is taken into account based on the receipt or invoice and return form which you will receive along with the ordered goods. Products reported to the complaint should be sent intact. The time for dealing with complaints is 14 days. Return must be sent in an amount not exceeding 20 PLN. Complaint packages with a higher value will not be accepted.

5. Delivery address
All shipments should be sent to: